Refund & Cancellation Policy

We offer a full refund for events that have not received any photo, video or other media uploads.

To qualify for a refund under this guarantee:

• No photos, videos or other media content must have been uploaded to the event.
• Your refund request must be submitted no later than 14 calendar days after the event's scheduled start date.

Provided both conditions are satisfied, we will issue a full refund.

This guarantee applies even if you have created your event, customised its settings, shared invitations or prepared your album.

Once a photo, video or other media file has been successfully uploaded to an event, the event is considered used for the purposes of our voluntary refund guarantee.

We do not offer refunds under this guarantee for events that have received uploads, regardless of how many uploads were made or whether the uploaded content was subsequently deleted.

This restriction does not affect any statutory cancellation rights or remedies available under applicable consumer law.

Refund requests under our voluntary event refund guarantee must be received within 14 calendar days following the event's scheduled start date.

After this period, refunds will not be available under the guarantee, even if no content has been uploaded.

This deadline does not limit any rights or remedies that cannot legally be excluded.

If you purchase Moment49 as a consumer, you may have a statutory right to cancel your purchase within 14 days after the date the contract is entered into, subject to the rules and exceptions applying to digital content and services.

Where you request immediate access to Moment49, the effect on your statutory cancellation rights depends on the nature of the service or content supplied and the consent and acknowledgements obtained at checkout.

For services, you may be required to pay a proportionate amount for services already supplied where applicable law permits. For digital content, statutory cancellation rights may be lost once supply begins if the required conditions have been satisfied.

Any applicable statutory cancellation rights will be honoured independently of our voluntary event refund guarantee.

If Moment49 fails to provide the service as described, or you experience a significant technical issue that prevents you from using the platform, please contact our support team.

We will investigate the issue and, where appropriate, seek to resolve it promptly.

Where required by applicable consumer law, we will provide the appropriate remedy, which may include a partial or full refund.

Our standard no-uploads condition and 14-day post-event deadline do not restrict these statutory remedies.

To request a refund or exercise a statutory cancellation right, please contact the Moment49 support team with:

• Your event name.
• The email address used to make your purchase.
• A brief explanation of your request.

We will review your request and, where relevant, verify the event's upload activity.

Approved refunds will be issued without undue delay and within 14 days of confirming entitlement, or sooner where required by law.

Refunds will be made to the original payment method unless otherwise agreed.

Start a request on our contact page.

This policy is provided by Mint49 Ltd, the operator of Moment49.

Nothing in this policy excludes, restricts or otherwise affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable consumer protection legislation.